For your convenience, we use three different methods of shipping. Royal mail small packet for small lightweight items up to 850grams. Heavier orders up to 9.8 kg can go by Collect+ which is a tracked service, expected delivery time is usually about 3 to 5 days. Really heavy items go by UPS haulage. By really heavy we mean for example four x 5 litre containers of shampoo or disinfectant.