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Kensmith Canine Supplies
FAQ
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Can I order good for collection at a dog show?


A YES. But please do it by telephone as we are unable to override the postal charge on the website, You can always email us for collection at a named show and we will accept payment there on receipt of goods.

 
Can I order goods that you do not usually stock?


A. You cannot order them but you CAN ring us with your requirements, we will try our best to source them for you then call you back with our findings., If we are able to obtain what you want then we will ring you back to discuss how you would like us to proceed.

 
Do you mail things overseas?


A. Yes, we do but with exceptions. We are unable to send any spray cans due to  UK postal regulations.  Some countries customs and import regs and will not accept powders. We always advise that you email us first to hear what the current position is. We do not pay the recipients custom charges if there are any, that is up to the recipient to pay this at the destination. 

 
What types of payment do you accept?

  
Credit or debit card
 * If you are attending a show we will accept cash or cheque with bank card. 

 
Do you have a shop?

No we do not, we have a trade stand that covers the majority of  Open dog shows in the South West of England.

 
When will my order be delivered?

We will email you as soon as your order is on the way, we will tell you when and by what method it was sent. You will then know when to expect it.
If we sent it with a tracked service we will advise you of the tracking number so that you are able to track your parcel from home